FAQ

FAQ

Frequently Asked Questions

  • What are your office hours?

    We are open Monday through Friday from 9:00 a.m. until 5:00 p.m.!


    We are open Saturday's, by appointment!


  • Where are you located?

    We are nestled on the west side of town by Target and Panera. We are easily found by banner proudly  displayed out front. Below is what will get you straight to us when using GPS. 


    Alliance Property Management

    206 Southwind Place Ste. 1A 

    Manhattan, KS 66503

  • How can I pay rent?

    Rent may be paid by: 


    • Pay online through your tenant portal which allows you to set up an auto-draft from your bank account
    • Credit Card Payment via online tenant portal
  • How do I access my tenant portal?

    When on the home page, click on the "pay rent" and it'll prompt you to sign into your portal. 


    As always, If you are having a problem with your login due to a potential incorrect email or password, please call our office at (785) 539- 2300 for assistance.  

  • When is rent considered late and how much is the late fee?

    Rent is late after 5 pm on the 1st day of each month (This INCLUDES weekends and holidays). The late fee is 10% of the monthly rent. 


  • There is a property I would like to see. When can I schedule a showing?

    Showings can be scheduled Monday - Friday from 9:30 am to 4:30 pm, evenings on Tuesday, Wednesday & Thursday from 5:00 pm to 6:30 pm, and Saturdays from 10:00 am to 2:00 pm.  


    To schedule a showing,  call us at (785) 539- 2300!

  • What is your application process and how long does it take?

    It's easy!  Select the property you are interested in from our available listings at alliancemhk.com and click on the orange "Apply Now" button located in the upper left hand corner of the page.  


    In addition to submitting your application to secure a property, we require:


    • Security Deposit payment
    • 2 forms of photo identification (e.g., government- or state-issued, student ID, passport, Visa, etc.),
    • Your previous two (2) pay stubs
    • LES (military personnel)

     

    *After we screen your application and complete the approval process, we will draft an electronic lease and send it to you by email to sign.


    **If your application is denied, we will refund your security deposit in the form of a check (Keep in mind, this DOES NOT include application fee(s) that cover the screening process; the application fee is nonrefundable).

  • What fees are required to apply?

    The application fee is $35 per applicant. The application is good for 60 days from the date you applied. In a case that your first pick is no longer available, you application can be transfered to any property, free of charge, during that 60 day period! 

  • Is the security deposit the same as 1st month's rent? Can it be applied to my last month's rent?

    The Security Deposit is obtained to secure the property and to cover any damages or fees that may be assessed after your move-out date.  The first month's rent pays for the first month of occupancy and is due on or before we issue you keys to your new property.  For the same reason, the Security Deposit can not be applied to your last month's rent.  

  • Am I required to have a co-signer?

    Typically, all students or applicants who do not meet our credit and income requirements are required to have a co-signer. The APM Leasing Agent for that property must approve any exceptions, and they are handled on a case-by-case basis. 

  • Do you accept pets?

    We love our furry friends! While not all properties accept pets, most of our places do. There marketing flyer you receive during your showing, and online specifies if that property is pet friendly.


    There is a pet rent when adding your pet to the lease.  

  • Is there a pet deposit? If so, what is the cost and is it returnable?

    The pet deposit it refundable! The deposit is deducted, if there is pet damege at move out. The pet deposit is equal to ½ month's rent. 

  • What is your pet policy?

    All pets must be at least 2 years old, spayed or neutered, and not be considered an aggressive breed by the City of Manhattan (also see the next FAQ "What is considered an aggressive breed?")   Ferrets, rodents, reptiles, snakes & venomous species are also not permitted. It's said "3's a crowd".... keep in mind that no more than 2 pets are allowed per property, unless approved by the Leasing Manager. 


    So we know which furry friend is on the lease, we ask tenants to send us a photo to have on record. 

  • What is considered an aggressive breed?

    • American Pit Bull Terrier
    • American Staffordshire Terrier
    • Argentine Dogo
    • Cane Corse
    • Chow
    • Dogue de Bordeaux
    • Doberman Pinscher
    • Fila Brasileiro
    • German Shepherd
    • Perro de Presa Canario
    • Rottweiler
    • Staffordshire Bull Terrier
    • Any dog, whether purebred or mix, that has the appearance and characteristics of any one of the breeds listed above
    • Any dog showing signs of aggression

    For the most accurate information, please contact the City of Manhattan at 785-587-2489.

  • What do I do if I have issues with my roommate?

    Free assistance to all KSU students:  


    If you are having relational issues with your roommate, like you are not getting along or you are having problems communicating with one another, we suggest here in the office for you to speak with the Assistant Dean of Student Life. The Assistant Dean of Student Life is trained to work as advocates for students, to assist students in resolving issues with one another. You can reach them at 785-532-6432.


     If you are having more technical or contractual issues with your roommate, make an appointment with the Director of Consumer and Tenant Affairs and they can assist you resolve the issues at hand.


    Find out more from the office of Consumer and Tenant Affairs

  • AM I required to have Renter's Insurance? If so, what do I need?

    Yes, we require all tenants to have renter's insurance.


    When you rent an apartment, house, or other dwelling, a property owner's insurance policy won't protect YOUR clothing, electronics, furniture, or other personal belongings. You can even be held liable for injuries sustained by others in your apartment.  That's why we require you to have renter's insurance-it's to protect you and your stuff!


    We require all tenants to have personal liability and personal property coverage.  


    Looking for an agent that understands what you need.....we recommend C&W Insurance Travis Say at 785-537-1600

  • After my application has been approved, what is required before I move in?

     Signed lease: All parties, including co-signer (if applicable) have signed. That's when its offical!


    Renter's Insurance:  Required of all tenants (See FAQ "Am I required to have Renter's Insurance?")

     

    Utility Confirmation #'s: These numbers are obtained from the individual utility companies when you set up your new service with them.  (Services may include:  electricity, gas, water, trash) Please check your lease for your property specific required utilities.

     


     

    ** Keep in mind....We can not issue keys to ANY tenant until all documents are received.

Share by: